Comments on: Xcape with us goes bust

By: sharon

sharon — Fri, 03 Jul 2009 21:03:57 +0000

booked with xcape with us for a holiday in july. Paid deposit for hotel and informed booking had been cancelled rebooked with somebody else, but having terrible problems getting money back from credit card company. So much paper work!!!!!

By: Brenda

Brenda — Tue, 23 Jun 2009 10:06:51 +0000

We were a party of six on a hen weekend – We paid them on 28/4 and they went bust on 30/4. We had not been informed of this (how do these people sleep at night?) we arrived at 7pm very tired to be told our booking had been cancelled – Had to pay again – we have downloaded a claim form but not holding our breath !!! AS PAID ON DEBIT CARD !!!

By: DIANE

DIANE — Sat, 20 Jun 2009 07:09:16 +0000

SAME HAPPENDED TO US, TWO FAMILIES, HAD TO PAY AGAIN…………COULD ANYONE PLEASE TELL ME IF YOU CAN CLAIM ON YOUR HOLIDAY INSURANCE

By: debw

debw — Sat, 06 Jun 2009 11:43:01 +0000

Same happened to us, only found out we had no accomodation when we arrived at our hotel. Had to pay again. Does anyone know if this company was ATOL, ABTA protected, I have looked but didn’t look hopeful.
Note to Trisha – if you paid on your credit card you should be able to claim it back from them.

By: trisha

trisha — Mon, 01 Jun 2009 15:45:02 +0000

We arrived at Sol Principe in Torremolinos on 20th May, with my Voucher and Invoice, only to be told that Xcapewithus had not paid the Hotel for bookings. Having travelled since 6am and this was 10.00am, we had no alternative but to pay again. This cost us 439 euro. It shocking to let people leave for holiday without the decensy to let them know there is no Hotel for them. Paid by credit card so money is lost.